Security Policy

2.1 Defense in Depth

Our security architecture implements multiple layers of protection:

• Physical Security: Secure data centers with biometric access controls
• Network Security: Firewalls, intrusion detection, and network segmentation
• Application Security: Secure coding practices and regular security testing
• Data Security: Encryption at rest and in transit with key management
• Identity Security: Multi-factor authentication and privileged access management

2.2 Security Standards

• ISO 27001: Information security management systems
• SOC 2 Type II: Security, availability, and confidentiality controls
• NIST Cybersecurity Framework: Comprehensive security controls
• OWASP Top 10: Application security best practices
• CIS Controls: Critical security controls implementation

2.3 Risk Management

We conduct regular risk assessments and maintain a comprehensive risk register. Our risk management process includes threat modeling for each prototype development project, ensuring security measures are appropriate for the specific use case and data sensitivity level.

3.1 Encryption Standards

• Data at Rest: AES-256 encryption for all stored data
• Data in Transit: TLS 1.3 for all network communications
• Database Encryption: Transparent data encryption (TDE) for databases
• File System Encryption: Full disk encryption for all storage devices
• Key Management: Hardware security modules (HSM) for key storage

3.2 Data Classification

We implement a comprehensive data classification system:

• Public: Information that can be freely shared
• Internal: Information for internal use within SYRV AI
• Confidential: Client proprietary information requiring protection
• Restricted: Highly sensitive data (PII, PHI, government data)

3.3 Data Isolation

• Logical Separation: Client data is logically separated using multi-tenancy
• Physical Separation: Available for government and highly sensitive projects
• Network Isolation: VPC and VLAN segmentation for client environments
• Compute Isolation: Dedicated compute resources when required

3.4 Data Lifecycle Management

We implement comprehensive data lifecycle controls including automated data retention, secure data disposal, and data subject rights management for GDPR and CCPA compliance.

4.1 Identity and Access Management

• Multi-Factor Authentication (MFA): Required for all system access
• Single Sign-On (SSO): Centralized identity management
• Role-Based Access Control (RBAC): Principle of least privilege
• Privileged Access Management (PAM): Elevated access controls
• Just-in-Time Access: Temporary access for specific tasks

4.2 Authentication Requirements

• Minimum 12-character passwords with complexity requirements
• Biometric authentication available for high-security environments
• Hardware security keys for administrative access
• Certificate-based authentication for system-to-system communication

4.3 Access Reviews and Auditing

• Quarterly access reviews for all user accounts
• Real-time monitoring of privileged access
• Automated deprovisioning for terminated employees
• Comprehensive audit logging of all access attempts

5.1 Cloud Security

• Cloud Service Providers: SOC 2 and FedRAMP authorized providers only
• Infrastructure as Code: Automated, auditable infrastructure deployment
• Container Security: Image scanning and runtime protection
• Microservices Security: Service mesh with mTLS encryption
• Zero Trust Architecture: Never trust, always verify approach

5.2 Network Security

• Firewalls: Next-generation firewalls with deep packet inspection
• Intrusion Detection: AI-powered threat detection and response
• DDoS Protection: Multi-layer DDoS mitigation
• VPN Access: Encrypted tunnels for remote access
• Network Segmentation: Micro-segmentation for critical assets

5.3 Endpoint Security

• Enterprise endpoint detection and response (EDR)
• Mobile device management (MDM) for all corporate devices
• Regular vulnerability scanning and patch management
• Data loss prevention (DLP) on all endpoints

7.1 Industry Certifications

• SOC 2 Type II: Security, availability, and confidentiality controls
• ISO 27001: Information security management certification
• ISO 27017: Cloud security controls
• ISO 27018: Cloud privacy controls
• PCI DSS: Payment card industry security standards

7.2 Healthcare Compliance (HIPAA)

• Business Associate Agreements (BAAs) with all healthcare clients
• Enhanced PHI protection and access controls
• HIPAA security risk assessments and audits
• Breach notification procedures compliant with HIPAA rules
• Staff training on HIPAA privacy and security requirements

7.3 Government Compliance (FedRAMP)

• FedRAMP authorized cloud service provider partnerships
• FISMA security controls implementation
• Continuous monitoring and reporting
• US-only data processing and storage
• Personnel security clearance requirements

7.4 International Compliance

• GDPR: EU General Data Protection Regulation compliance
• CCPA: California Consumer Privacy Act compliance
• PIPEDA: Canadian Personal Information Protection Act
• Data Localization: Regional data residency requirements

8.1 Incident Response Team

Our 24/7 Security Operations Center (SOC) includes:

• Incident Commander (IC) for response coordination
• Security analysts for threat investigation
• Forensics specialists for evidence collection
• Communications lead for stakeholder updates
• Legal counsel for regulatory requirements

8.2 Response Timeline

• Initial Response: Within 15 minutes of detection
• Containment: Within 1 hour for critical incidents
• Client Notification: Within 2 hours for data breaches
• Regulatory Notification: Within 72 hours as required
• Full Resolution: Target resolution based on severity

8.3 Incident Classification

• Critical: Data breach, system compromise, service outage
• High: Attempted breach, partial service disruption
• Medium: Security control failure, suspicious activity
• Low: Policy violation, minor security event

8.4 Post-Incident Activities

• Comprehensive incident analysis and lessons learned
• Security control improvements and remediation
• Client communication and transparency reporting
• Regulatory reporting and compliance documentation

13.1 Responsible Disclosure

We welcome security researchers and the broader security community to help us maintain the security of our systems. If you discover a security vulnerability, please report it responsibly.

13.2 Reporting Guidelines

• Report vulnerabilities to security@syrv.ai
• Provide detailed information about the vulnerability
• Allow reasonable time for investigation and remediation
• Do not access, modify, or delete data belonging to others
• Do not perform actions that could harm our services or users

13.3 Our Commitment

• Acknowledge receipt of your report within 24 hours
• Provide regular updates on our investigation and remediation
• Credit researchers who follow responsible disclosure
• Not pursue legal action against good-faith security research

13.4 Bug Bounty Program

We operate a private bug bounty program for qualified security researchers. Contact our security team for information about participation in our responsible disclosure program.